How is Deep Lawn's Customer Service

A question we frequently receive is: How is Deep Lawn's Customer Service? 

In this post, we'll answer that question and highlight how we go above and beyond to provide a smooth and supportive experience from the moment you sign up.

At Deep Lawn, we are commited to providing outstanding customer service. Once you create your account, you'll receive a welcome email and be paired with one of our customer support team members who will be there to assist you at any step of the way to get your Deep Lawn account running smoothly.

Easy Account Setup with Ongoing Support

As soon as you sign into your Deep Lawn account, you’ll be greeted with a simple checklist that outlines the steps needed to complete your account setup. We’ve designed this process to be as straightforward as possible, but if you ever need assistance, help is just a click away. You can access support directly through your account’s Support tab, where you'll find our contact details, including email and phone support, as well as the option to submit a customer support ticket.

In addition, we’ve created a helpful resource hub featuring tutorials and a Deep Lawn wiki located on the same tab. These resources provide step-by-step guidance on setting up your account, ensuring you have everything you need to succeed.

A Personalized Onboarding Experience

For those who prefer a more hands-on approach, we offer personalized Onboarding Meetings. During these sessions, you’ll be guided by one or more of our customer support team members. Together, we’ll walk through your account to ensure everything is set up as you would like and answer any questions you might have. 

We’ll sign into your Deep Lawn account and share our screen with you, step-by-step, to optimize your account. And, if you prefer, you’re welcome to share your screen as well, giving you full control over the process. You can schedule an Onboarding Meeting at any time—whether you need help with account setup, integrations, or resolving any issues that may arise in the future.

After your Onboarding session, you’ll receive a follow-up email where you can always schedule another meeting as needed. We are always here to ensure your Deep Lawn account is functioning correctly, and we’re committed to providing ongoing support. 

Why Deep Lawn's Customer Support Stands Out

At Deep Lawn, we understand that customer support is not just about answering questions—it’s about providing an outstanding experience every time you interact with us. Whether it’s helping you get started or assisting you with more complex needs down the line, our Deep Lawn team is always available to provide the guidance and expertise you need.

We pride ourselves on offering friendly, accessible, and professional service at every stage of your journey with Deep Lawn.